1. Scope and responsibility
This Privacy Policy applies to personal information handled when you visit LMCT Casino, open or use an account, contact Support, complete verification, make a payment, play a game, place a bet or take part in a promotion. LMCT Casino is responsible for deciding how this information is used for the services described here.
Some payment, game, identity-verification and communication providers also process information under their own privacy notices. Their policies apply when they independently decide how to handle your data.
2. Information we collect
The information required depends on how you use the Website. It may include:
- Registration details: name, date of birth, residential address, email, phone number, username and account preferences.
- Verification information: identity documents, proof of address, photographs, verification results, occupation and source-of-funds information.
- Financial information: payment method details, deposits, withdrawals, account balance, currency, transaction references and chargeback records.
- Play and account activity: casino rounds, bets, wins, losses, bonuses, limits, session history, login activity and responsible-gambling interactions.
- Device and technical information: IP address, approximate location, browser, operating system, device identifiers, referral source, cookies and security logs.
- Communications: messages, complaints, survey answers and records of contact with Support.
Do not send information that is not requested, particularly sensitive material unrelated to your account.
3. How information is collected
We receive information directly from you, automatically from your browser or device, and from activity recorded when you use the services. We may also receive information from payment providers, identity and fraud-prevention services, game and sportsbook platforms, analytics providers, public registers and lawful regulatory or enforcement sources.
If another person pays into your account or contacts us on your behalf, we may need to record their information and verify that they are authorised to act.
4. How we use personal information
We use personal information to provide and secure the operator services you request. This includes opening and administering accounts, processing payments, recording play, settling bets, providing bonuses, answering questions and maintaining the Website.
Information is also used to verify identity and age, prevent fraud and money laundering, enforce limits and exclusions, identify potentially harmful gambling, resolve complaints, improve performance, measure marketing and meet legal, tax, reporting and regulatory obligations. Depending on the circumstances, processing may be necessary to perform our contract with you, comply with law, pursue legitimate security and operational interests, or act on your consent where consent is required.
6. International processing
Online gaming services use suppliers and infrastructure in more than one country. Your information may therefore be accessed or stored outside the place where you live. Privacy rules can differ between countries. Where required, we use contractual, technical or organisational safeguards and assess the recipient before transferring information.
7. Retention and security
We retain information for as long as the account is active and afterwards for periods needed to settle transactions, investigate disputes, manage self-exclusion, prevent fraud and meet legal or regulatory record-keeping duties. Different records have different retention periods; they are deleted or de-identified when no longer reasonably required.
Security measures include access controls, monitoring, encryption where appropriate, supplier checks and staff procedures. No online system can be guaranteed completely secure. Use a unique password, protect your devices and tell Support promptly if you notice unknown account activity.
8. Your privacy rights
Depending on the law that applies, you may request access to personal information, correction of inaccurate details, deletion, restriction, objection, portability or withdrawal of consent. Some requests cannot be completed where records must be retained for anti-money-laundering, tax, responsible-gambling, fraud-prevention or dispute purposes.
We may need to verify your identity before acting. Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, eligible individuals may also complain to the Office of the Australian Information Commissioner after first giving us a reasonable opportunity to respond.
9. Marketing and cookies
Where permitted, we may send relevant news or offers using your stated preferences. You can unsubscribe through the message or change available account settings. Service, security and responsible-gambling notices may still be sent because they are not promotional.
Cookies help with sign-in, security, preferences, performance and measurement. See the Cookies Policy for categories and controls.
10. Questions, requests and complaints
Use the Support channels displayed on the Website or in your account to make a privacy request or complaint. Describe the issue clearly and include the account details needed to locate the relevant records, but never send your password. We will acknowledge and review the request, ask for verification where necessary and explain the outcome.
This policy may be updated when services, suppliers or legal requirements change. The current version and update date are published on this page.